Welcome to The Shivani Store! We’ve answered some of the most common questions to make your shopping experience easy and enjoyable.
1. How do I place an order?
Browse our collection, select your favorite product, choose the required size (if applicable), add it to your cart, and proceed to checkout to complete your purchase.
2. What payment methods do you accept?
We accept secure online payment methods available at checkout. The available payment options will be displayed before you complete your order.
3. How long does shipping take?
Orders are usually processed within 1–2 business days and delivered within 3–7 business days, depending on your location.
4. Can I track my order?
Yes. Once your order has been shipped, you’ll receive a confirmation email or message with your tracking details so you can monitor your delivery.
5. Can I cancel or modify my order?
You can request to cancel or modify your order before it has been shipped. Once the order has been dispatched, changes or cancellations may not be possible.
6. What is your return and refund policy?
We accept returns for eligible products in accordance with our Return & Refund Policy. Products must be unused, unwashed, and returned with their original tags and packaging.
7. What should I do if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photos of the item. We’ll work to resolve the issue as quickly as possible.
8. Do you ship across India?
Yes, The Shivani Store delivers to most locations across India.
9. Are the product colors exactly the same as shown in the photos?
We make every effort to display product colors accurately. However, slight variations may occur due to different screen settings and lighting conditions.
10. How can I contact customer support?
If you need any assistance, feel free to contact us.
Email: theshivanistore@gmail.com
We aim to respond to all customer inquiries as soon as possible during business hours.
11. How can I stay updated about new arrivals and special offers?
Subscribe to our newsletter and follow us on Instagram to receive updates on new collections, exclusive offers, seasonal trends, and special discounts.
12. Is my personal information safe?
Yes. Your privacy is important to us. We use appropriate security measures to protect your personal information. For more details, please read our Privacy Policy.